ITIL® 4 Specialist: Monitor, Support and Fulfil Course Overview

The ITIL® 4 Specialist: Monitor, Support and Fulfil certification is a globally recognised qualification that provides expertise in Service management practices. It focuses on understanding how essential IT services support businesses, incorporating Planning, Execution and Continuous improvement. The certification helps professionals devise strategies to enhance the alignment between IT and the business, accelerate delivery of services and optimise customer satisfaction. Industries use it to streamline their operations, lower costs and minimise risk. The principles of this certification provide guidance for Monitoring service performance, Supporting service requests and Managing incidents and problems, making it ideal for IT professionals involved in Service delivery and Operational support.