MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) Course Overview

Last Updated : 24 Jul 2025

MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) Course Overview

The MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) course is designed to provide learners with a comprehensive understanding of the capabilities, features, and functionalities of Microsoft Dynamics 365 customer engagement apps. It focuses on core components such as marketing, sales, customer service, and field service.

Module 1 introduces participants to navigating the Dynamics 365 customer engagement apps, exploring common activities, and integration options, with practical labs to reinforce learning. Module 2 dives into the fundamentals of Dynamics 365 Marketing, including Creating customer journeys and segments. Module 3 covers the essentials of Dynamics 365 Sales, teaching users how to manage leads and opportunities, along with Sales-related capabilities. Module 4 focuses on Dynamics 365 Customer Service, Knowledge management, and Handling customer cases. Lastly, Module 5 provides insights into Dynamics 365 Field Service, including Work order creation and Scheduling processes.

By the end of the course, learners will gain valuable skills that can help organizations improve customer experiences, streamline operations, and enhance marketing and sales efforts. This foundation-level course is beneficial for those looking to build a career around Microsoft Dynamics 365 customer engagement solutions or to understand how CRM systems can create business value.

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Course Fee	700
Exam Fee	99
Total Fees (without exam)	700 (USD)

USD

525^♱

View Fees Breakdown

Course Fee	525
Exam Fee	99
Total Fees (without exam)	525 (USD)

USD

^♱

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Flexi Video	16,449
Official E-coursebook
Exam Voucher (optional)
Hands-On-Labs²	4,159
+ GST 18%	4,259
Total Fees (without exam & Labs)	22,359 (INR)
Total Fees (with Labs)	28,359 (INR)

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We can also offer this course in French, German, Dutch, and Polish.
Classroom Training fee on request
Includes Official Coursebook

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Course Prerequisites

To ensure you can successfully undertake training in the MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) course, the following are the minimum required prerequisites:

Basic understanding of business operations and practices, including sales, Customer Service, and marketing principles.
Familiarity with common business processes and workflows.
General knowledge of cloud computing concepts and Software as a Service (SaaS).
Basic proficiency with computers and navigating software applications.
No prior experience with Microsoft Dynamics 365 is required, but any experience with CRM systems can be beneficial.
An interest in learning how to improve business processes using digital transformation tools.

Please note that while prior technical experience is helpful, it is not mandatory to begin this course. The training is designed to introduce the core capabilities of Microsoft Dynamics 365 customer engagement apps to those who are new to the platform.

Exam-Format Table

Exam Component	Details
Exam Name	MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM)
Exam Type	Multiple Choice Questions (MCQs)
Total Questions	40-60
Passing Score	700 (out of 1000)
Exam Duration	60 minutes
Language	English
Exam Provider	Microsoft
Exam Registration	Through Microsoft's official certification website or authorized testing centers
Certification Validity	Does not expire (Valid for life)
Recommended Training	Microsoft Dynamics 365 Fundamentals (CRM) Training Course

MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM)

55242-A: Microsoft Dynamics 365 Customization and Configuration

55250BC: Introduction to Microsoft Dynamics 365

Copilot with Microsoft Dynamics 365 CRM

Dynamics 365 Customer Engagements App with Customization

MB-210T01: Microsoft Dynamics 365 Sales

MB-220T00: Dynamics 365 Customer Insights - Journeys

MB-230T01: Microsoft Dynamics 365 Customer Service

MB-240T00: Microsoft Dynamics 365 Field Service

MB-280T01: Configure Dynamics 365 Customer Experience Model-Driven Apps

Target Audience for MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM)

The MB-910T00 course provides foundational knowledge of Microsoft Dynamics 365 CRM, focusing on customer engagement, marketing, sales, and service.

CRM Administrators
Sales and Marketing Professionals
Customer Service Representatives
IT Support Staff
Business Analysts
Project Managers
Dynamics 365 Consultants
Technical Support Engineers
Product Managers
CRM Solution Architects
System Administrators
Business Managers looking to understand CRM capabilities
Professionals seeking to learn about Dynamics 365 integration options
Individuals aiming to transition into CRM-focused roles
Marketing Managers interested in digital marketing tools within Dynamics 365
Sales Executives wanting to improve sales processes and customer management
Customer Service Managers aiming to enhance support services using Dynamics 365
Field Service Technicians looking for insights into service management and scheduling
Quality Assurance Specialists focusing on customer engagement and feedback mechanisms

Learning Objectives - What you will Learn in this MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM)?

Introduction to Learning Outcomes

Gain foundational knowledge of Microsoft Dynamics 365's customer engagement apps and their capabilities to enhance customer relationship management processes.

Learning Objectives and Outcomes

Understand the interface and navigation of Dynamics 365 customer engagement apps to streamline daily tasks.
Identify common activities and integration options to optimize business operations within Dynamics 365.
Create, manage, and track customer interactions through practical labs, fostering strong customer relationships.
Comprehend the core functionalities of Dynamics 365 Marketing to effectively engage customers and execute marketing strategies.
Develop and manage customer segments and journeys to personalize marketing efforts and measure their success.
Understand the essentials of Dynamics 365 Sales, including lead and opportunity management, to drive sales productivity.
Learn to manage product catalogs, entitlements, and service level agreements (SLAs) to support sales processes.
Explore Dynamics 365 Customer Service capabilities, including case management and knowledge management, to improve service delivery.
Delve into Dynamics 365 Field Service by learning about work order management, scheduling, and asset management for on-site service.
Apply learned concepts through hands-on labs, such as creating and managing cases, work orders, and knowledge articles, to solidify understanding and practical application.

MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM)