Webinar: The Future Of Customer Service - AI Agents, Copilot Studio, And Microsoft Dynamics 365

Webinar Summary:

Artificial Intelligence is evolving beyond chatbots and copilots into autonomous agents capable of reasoning, making decisions, executing actions, and collaborating with systems on behalf of users. In this webinar, you'll learn the fundamentals of autonomous AI agents, understand the technologies that power them, and see a live demonstration of building an intelligent agent that can retrieve information, interact with business systems, and complete tasks with minimal human intervention. By the end of this session, participants will understand how to design, build, and deploy AI agents using Microsoft's AI ecosystem and identify practical business scenarios where autonomous agents can drive productivity and innovation.

Webinar Summary:

This webinar explains how Microsoft Power Automate integrates with Dataverse to automate business processes and streamline data-driven workflows. It demonstrates how to trigger flows based on Dataverse events, manage data efficiently, and build end-to-end automation. The session highlights real-world use cases such as approvals, notifications, and record management. It also covers best practices for performance, security, and governance. Overall, it shows how to leverage Dataverse as a powerful backend for automation.