Beyond Chatbots - Creating AI Agents That Automate Sales And Customer Service In Microsoft Dynamics 365 CRM

Webinar Summary:

Artificial Intelligence is transforming the way professionals work by helping them accomplish more in less time. This webinar explores how AI can be used as a personal productivity partner to streamline daily tasks, improve decision-making, and enhance the quality of work. Participants will discover practical ways to leverage AI for managing emails, summarizing documents, creating presentations, generating meeting notes, organizing tasks, conducting research, brainstorming ideas, and improving written communication. The session focuses on real-world workplace applications that enable professionals to reduce repetitive work, stay organized, and devote more time to strategic and high-value activities. Through demonstrations and practical examples, participants will also learn how to write effective prompts, evaluate AI-generated outputs, and use AI responsibly while safeguarding sensitive business information. No technical background is required, making this webinar suitable for professionals across all business functions.

Webinar Summary:

This webinar focuses on transforming raw, unstructured data into meaningful insights using Microsoft Power BI. It covers the complete data journey—from data ingestion and cleaning to modeling and visualization. Participants will learn how to connect to multiple data sources, perform data transformation using Power Query, and build interactive dashboards that drive business decisions. The session includes practical demonstrations and real-world use cases to help professionals efficiently convert raw data into actionable intelligence.

Webinar Summary:

The webinar introduces prompt engineering as the quickest and most practical way to use foundation models and large language models (LLMs) to generate useful outputs without retraining models. It explains how LLMs work, highlights common business use cases, and teaches how to structure prompts clearly using instructions, context, and expected outputs. Learners also explore three core techniques—zero-shot, few-shot, and chain-of-thought prompting—to improve accuracy and reasoning.