AI Powered Customer Engagement - Getting Started With Microsoft Copilot

Webinar Summary:

This webinar provides a practical introduction to Industrial Control System (ICS) and SCADA cybersecurity, focusing on the unique security challenges faced by industrial environments. Participants will understand how PLCs, HMIs, SCADA systems, RTUs, industrial networks, and communication protocols can be exposed to cyber threats. The session will introduce the fundamentals of OT cybersecurity, common attack vectors, industrial security risks, network segmentation, access control, monitoring, incident response, and cybersecurity best practices. The webinar will also highlight the differences between IT and OT security and explain why protecting availability, safety, and process integrity is critical in industrial environments.

Webinar Summary:

Generative AI is changing how we interact with technology, but getting useful and reliable results from AI models requires more than simply asking a question. This webinar introduces the fundamentals of Prompt Engineering and shows how well-designed prompts can improve the quality, accuracy, relevance, and consistency of generative AI responses. Participants will discover practical prompting techniques, understand common prompting patterns, explore how prompts can be structured for different use cases, and learn how prompt engineering fits into building generative AI applications on AWS. The session is designed for developers, cloud professionals, IT professionals, students, trainers, and anyone interested in getting started with Generative AI, with no advanced AI or machine learning background required.

Webinar Summary:

Explore how AI is changing Dynamics 365 Customer Engagement, from Copilot-assisted productivity to AI agents and intelligent automation. The session looks at where CRM is heading and how organizations can prepare for an increasingly AI-driven customer engagement model.