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MS-220T00: Troubleshoot Microsoft Exchange Online Course Overview

MS-220T00: Troubleshoot Microsoft Exchange Online Course Overview

The MS-220T00: Troubleshoot Microsoft Exchange Online course is designed for IT professionals who manage and troubleshoot Exchange Online in an enterprise environment. Through this comprehensive Microsoft Exchange Online training, learners will acquire skills to effectively troubleshoot Mail flow issues, Compliance and retention problems, Client connectivity, and Authentication glitches, as well as understand the nuances of configuration and Hybrid migration challenges. The course, structured in five modules, also highlights how to address concerns reported by Microsoft Defender for Office 365, ensuring a secure mail environment. By completing this course, participants can prepare for the Microsoft Exchange Online certification, demonstrating their expertise in maintaining and troubleshooting Exchange Online. This training is an invaluable resource for IT pros looking to ensure optimal performance and security for their organization's Exchange Online deployment.
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Free Pre-requisite Training

Join a free session to assess your readiness for the course. This session will help you understand the course structure and evaluate your current knowledge level to start with confidence.

Assessments (Qubits)

Take assessments to measure your progress clearly. Koenig's Qubits assessments identify your strengths and areas for improvement, helping you focus effectively on your learning goals.

Post Training Reports

Receive comprehensive post-training reports summarizing your performance. These reports offer clear feedback and recommendations to help you confidently take the next steps in your learning journey.

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Get access to class recordings anytime. These recordings let you revisit key concepts and ensure you never miss important details, supporting your learning even after class ends.

Free Lab Extensions

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Free Revision Classes

Join our free revision classes to reinforce your learning. These classes revisit important topics, clarify doubts, and help solidify your understanding for better training outcomes.

Inclusions in Koenig's Learning Stack may vary as per policies of OEMs

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♱ Excluding VAT/GST

You can request classroom training in any city on any date by Requesting More Information

Inclusions in Koenig's Learning Stack may vary as per policies of OEMs

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Course Advisor

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Nitesh Shukla

6+ Years Experience

I am a passionate IT professional. I provide consultation and training to clients on governance implementation, risk management, and compliance with information systems based on various standards, such as COBIT, NIST, ISO 27001, 22301, ITIL, etc. I am certified in COBIT 2019 foundation, ITIL v4 Foundation, CDPSE, CRISC, CISM, CDPO, ISO 27701 LI (PIMS), ISO 22301 LI (BCMS) ISO 27001 LI (ISMS), and LA. I consult and train business stakeholders to develop information security and privacy-related knowledge and skills for the fulfillment of their job responsibilities and create a culture within the organization for the fulfillment of organizational objectives.

Course Prerequisites

To ensure that participants are well-prepared to get the most out of the MS-220T00: Troubleshoot Microsoft Exchange Online course, the following minimum prerequisites are recommended:


  • Basic understanding of Microsoft Exchange and the core functional components.
  • Familiarity with Microsoft 365 services and the general navigation within the Microsoft 365 admin center.
  • Experience with managing email systems and understanding how email routing works.
  • Basic knowledge of email protocols such as SMTP, IMAP, and POP.
  • Fundamental awareness of Active Directory concepts such as domains, users, and permissions.
  • Prior exposure to PowerShell, particularly in relation to managing Exchange Online and Microsoft 365.
  • Understanding of common email security concepts, including spam filtering, encryption, and malware protection.
  • Some experience with Exchange Online or other email services in a support or administration capacity is beneficial.

These prerequisites are intended to provide a foundation that will help learners to fully engage with the course content and successfully troubleshoot Microsoft Exchange Online.


Target Audience for MS-220T00: Troubleshoot Microsoft Exchange Online

The MS-220T00 course equips IT professionals with skills to troubleshoot Microsoft Exchange Online, focusing on mail flow, compliance, client issues, and more.


  • IT Support Specialists
  • Systems Administrators
  • Exchange Server Administrators
  • Microsoft 365 Administrators
  • Messaging Architects
  • IT Security Professionals
  • Network Administrators
  • Helpdesk Technicians who specialize in email support
  • Infrastructure Engineers with a focus on messaging
  • Technical Consultants handling Exchange environments
  • Cybersecurity Analysts with an interest in email security
  • Professionals responsible for hybrid Exchange environments
  • IT Professionals overseeing email migrations to the cloud


Learning Objectives - What you will Learn in this MS-220T00: Troubleshoot Microsoft Exchange Online?

Introduction to the Course's Learning Outcomes and Concepts Covered:

Gain expertise in resolving Microsoft Exchange Online challenges through the MS-220T00 course, focusing on mail flow, compliance, client issues, configuration, and hybrid/migration troubleshooting.

Learning Objectives and Outcomes:

  • Diagnose and resolve mail flow problems within Exchange Online and between external systems.
  • Apply troubleshooting techniques for issues related to Microsoft Defender for Office 365.
  • Address and correct compliance issues, including those involving data governance and eDiscovery.
  • Manage retention policies and investigate issues with retention tags and policies.
  • Troubleshoot Office Message Encryption (OME) and S/MIME for secure email communication.
  • Investigate and resolve mailbox auditing discrepancies to ensure proper monitoring.
  • Analyze and correct journaling issues that affect record-keeping and compliance.
  • Troubleshoot connectivity, authentication, calendaring, and calendar sharing issues in mail clients.
  • Resolve configuration problems, including recipient and organizational settings, provisioning, and public folder issues.
  • Tackle challenges in hybrid Exchange setups and email migration processes, ensuring seamless transitions.

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