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We're here to help you find itDesign and manage voice, video, and chat solutions using Microsoft Teams Phone, Teams Rooms, and Azure Communication Services. Koenig delivers training by Microsoft-certified instructors with hands-on labs and real-world projects to prepare you for the MS-721 certification exam.
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Explore Microsoft Communication certification and training courses — delivered live by certified instructors.
Microsoft Communication refers to Azure Communication Services, a cloud-based platform published by Microsoft that enables developers to integrate voice, video, chat, SMS, email, and advanced messaging into applications. It solves the challenge of embedding real-time communication capabilities without managing underlying infrastructure, and is part of Microsoft’s Azure cloud ecosystem. Key components include Azure Communication Services, which provides REST APIs and SDKs for Voice and Video Calling, Rich Text Chat, SMS, Email, and Advanced Messaging for WhatsApp. The platform supports Call Automation for IVR systems, Direct Routing for PSTN integration, and UI Libraries for accelerating frontend development across web, iOS, and Android. It also enables integration with Microsoft Teams meetings and Microsoft Bot Framework for conversational AI over voice and chat channels. This technology is for software developers, cloud architects, and communication solution designers who need to embed secure, scalable, and compliant communication features into custom business applications, particularly in healthcare, customer service, and collaboration platforms.
Microsoft 365 Fundamentals
Navigate Microsoft 365 admin center and manage Teams services
Networking Basics
Understand IP addressing, bandwidth, and Quality of Service for voice
Identity Management
Manage users, groups and roles in Microsoft Entra ID
Teams Administration
Use Teams admin center to configure policies and settings
PowerShell Scripting
Run cmdlets in Microsoft Teams PowerShell module
Telephony Concepts
Explain PSTN, SIP, and Teams Phone connectivity options
The building blocks every Microsoft Communication solution is made of
See what your official Microsoft Communication certification looks like. Download a sample — then let our advisors map the fastest path to earning the real one.
MS-721Collaboration Communications Systems Engineer
MS-700Managing Microsoft Teams
MS-102Microsoft 365 Administrator
MS-740Troubleshooting Microsoft Teams
MS-900Microsoft 365 Fundamentals
SC-400Microsoft Information Protection Administrator
Official credential badges — shareable on LinkedIn
Four formats. One quality standard. Every option comes with the same expert instructors, official courseware, and money-back guarantee.
Every factor that determines whether you actually pass your Microsoft Communication exam — rated across every training format available.
| Criteria | Koenig | ALP Provider | Legacy Provider | Self-Paced Platform | Free Platform |
|---|---|---|---|---|---|
| Instructor Quality & Credentials | |||||
| MCT-Certified Trainers | Partial | Partial | ✖ | ✖ | |
| Live Instructor-Led Classes | ✖ | ✖ | |||
| 1-on-1 Private Training | ✖ | ✖ | ✖ | ✖ | |
| Microsoft Authorization | |||||
| Official Microsoft ALP Status | Partial | ✖ | |||
| Official MOC Courseware | Partial | ✖ | |||
| ESI / EA Credits Accepted | Partial | ✖ | ✖ | ||
| Flexibility & Access | |||||
| Flexi / Any-Day Start | ✖ | ✖ | |||
| On-Site / Fly-Me-A-Trainer | ✖ | ✖ | |||
| Global Delivery (50+ countries) | Partial | Partial | |||
| Results & Trust | |||||
| Exam Pass Rate | 95% · verified success | ~70-75% | Not published | Not tracked | Variable |
| Entry Price (Fundamentals) | ~$795 · best value | ~$1,500+ | ~$1,400+ | $15-30/mo | Free |
| Verified Student Reviews | 18,400+ · 4.9★ | Limited | Limited | High volume | N/A |
Data sourced from public pricing pages and review platforms. Accurate as of March 2026. Partial = available in select regions only.
Verified reviews from learners certified on Azure, AI, Security, and more.
From our headquarters in India to training centers across UAE, Iraq, Saudi Arabia, UK, USA, Singapore, Australia, and more — Koenig delivers Microsoft certification training in 50+ countries.
