High Velocity ITSM Blueprint - Unifying PIC Governance With MSF Operational Excellence

Webinar Summary:

This 1-hour webinar introduces participants to the concept of AI agents and demonstrates how to build a first AI agent using Azure AI Foundry. The session will explain what AI agents are, where they are used in real business scenarios, and how Azure AI Foundry helps create intelligent, goal-driven AI solutions. Participants will understand the basic steps involved in creating an AI agent, connecting it with knowledge sources, testing responses, and preparing it for deployment

Webinar Summary:

This webinar explores how organizations can move beyond traditional operational silos by integrating Plan-Implement-Control (PIC) governance with Monitor-Support-Feedback (MSF) operational excellence. Participants will learn how to design connected value streams, implement cross-functional integration blueprints, and achieve high-velocity IT delivery without compromising stability. The session combines practical frameworks, real-world scenarios, and strategic insights to help IT professionals transition from process-centric operations to system-driven service management.

Webinar Summary:

Trading with sanctioned countries or restricted entities can expose organizations to legal and financial risks. This webinar demonstrates how SAP GTS acts as a compliance shield through effective embargo management and legal control functionality.