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Transforming Customer Support With Agentic AI - Microsoft Dynamics 365 Customer Service & Microsoft Copilot Studio

22 Jun 2026   04:30 AM CST

  • Free Webinar
  • Live Q&A
  • Free Participation Certificate
  • Learn from Industry Experts

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Webinar Overview
Discover how organizations can leverage Microsoft Dynamics 365 Customer Service and Copilot Studio to build intelligent AI agents that automate customer interactions, resolve issues faster, and provide seamless omnichannel support. This session will demonstrate how agentic AI can work alongside human agents to improve customer satisfaction and operational efficiency.
Key Points

Key Points

  • Understanding Agentic Customer Service
  • Introduction to Microsoft Dynamics 365 Customer Service
  • Overview of Microsoft Copilot Studio
  • Building AI-powered customer service agents
Meet The Trainer
Victor Ojochenemi Oguche
Victor Ojochenemi Oguche

Highly skilled Microsoft Dynamics 365 CRM Trainer with over 5 years of experience, providing engaging, business-focused training in various modules. Known for simplifying complex concepts and enhancing system adoption, proficiency, and efficiency through practical, scenario-based learning in diverse industries.

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