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ITIL V5 In The AI Era - Integrating AI Into Digital Products, Services & Value Streams

14 Sep 2026   04:30 AM CST

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Webinar Overview
The rapid adoption of AI, automation, cloud and digital platforms is changing how organizations design, deliver and manage digital products and services. ITIL (Version 5) responds to this shift by taking an AI-native, product-and-service-centric approach, with greater emphasis on end-to-end value, digital experience, adaptability and measurable business outcomes. This webinar explores how organizations can integrate AI into digital product and service management and value streams, moving beyond traditional ITSM automation toward intelligent, predictive and outcome-focused ways of working. Participants will discover how AI can support the entire digital product and service lifecycle—from strategic discovery, design and development through transition, operations and continual improvement. The session will also examine how AI-enabled practices can optimize value streams, improve decision-making, enhance customer and employee experience, and increase service reliability
Key Points

  • ITIL V5 and the AI-driven digital enterprise
  • Digital products vs. digital services and how they work together
  • AI-enabled value streams and flow optimization
  • AI across the product and service lifecycle
  • Generative AI, AI assistants, Agentic AI and intelligent automation
  • AI-powered service desk and self-service
Meet The Trainer
Kanagavalli   Joseph Manns
Kanagavalli Joseph Manns

Certified Security Trainer with over 18 years in professional and technological training, specializing in IT governance, risk, information security, and ISO standards, while also providing globally recognized certifications.

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