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Webinar Overview
Key Points
Experienced trainer skilled in Microsoft Dynamics 365 Customer Insights, CRM, and model-driven apps. Known for enhancing customer experiences and sales processes, with a track record of training clients in Dynamics 365 solutions.
Webinar Summary:
Describe the progression from AI and ML through generative AI to agentic AI.Explain the limitations of traditional large language models. Identify the fallacy of composition in LLM applications. Define what AI agents are. Describe the three key innovations enabling agentic AI.
04 Dec 2026 | 06:00 PM CST 1 Hour
Webinar Summary:
A forward-looking session about the transition from AI assistants that help users to AI agents that can perform work. Explore what agentic CRM means and how organizations can introduce agents into Sales and Customer Service.
04 Dec 2026 | 01:30 AM CST 1 Hour